Who is Hantad and where are you based?
Hantad is a fashion store operated by Drissi Ayoub (company number 908 537 053). Our
registered company address is 14 Rue des Pâquerettes, Plobsheim, Bas-Rhin, 67115, France, and our fulfilment warehouse is at 45 Sheffield Street, Manchester, Greater Manchester, M1 2ND, United Kingdom. We currently serve customers across the United Kingdom.
How can I contact Hantad's customer service?
You can reach our support team by email at support@hantad.com or by phone at +447988578185. We aim to respond within 24 hours on business days.
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+0:00 London) . Closed on weekends.
Where does Hantad ship to and how much does shipping cost?
We currently ship exclusively within the United Kingdom. Shipping is completely free on
every order with no minimum purchase. We do not ship to PO Box addresses, military
addresses (APO/FPO/DPO), or restricted areas.
How long will it take for my order to arrive?
Total delivery time is 6 to 12 business days:
• Processing time: 2–3 business days (Monday to Friday)
• Transit time: 4–9 business days (Monday to Friday)
• Order cutoff: 6:00 PM (GMT+0:00 London). Orders placed after the cutoff are processed the next business day.
How can I track my order?
Once your order ships, we'll send you an email with a tracking number and a link to follow
your parcel. If you haven't received tracking information within 3 business days, please
contact us at support@hantad.com.
What if my package is lost or arrives damaged?
Please contact us immediately at support@hantad.com with your order number and, if
applicable, photos of the damage. We will work with the carrier to investigate and will either resend your order, replace it, or issue a full refund.
What is your return policy?
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return. The item must be unworn, unused, with all tags attached, and in its original packaging. Proof of purchase is required.
How do I start a return?
Email us at support@hantad.com with your order number and the reason for your return. If approved, we will send you a prepaid return shipping label together with clear instructions on how and where to ship your package. Please do not send items back before receiving our return authorisation.
Who pays for return shipping?
For standard UK returns, we provide a prepaid return shipping label at no cost to you. If
the return is due to a damaged, defective, or incorrect item, we of course cover the full return shipping.
When will I receive my refund?
Once we receive and inspect your return, we'll email you whether the refund is approved. If approved, your refund is issued automatically to your original payment method within 10 business days. Depending on your bank, it may take a few additional days to post to your account. If it has been more than 15 business days since approval, contact us at support@hantad.com.
What payment methods do you accept?
All prices are displayed in Pound Sterling (GBP, £). We accept the following secure
payment methods:
• Visa (credit and debit)
• Mastercard (credit and debit)
• American Express
• Maestro
• Apple Pay
Is it safe to pay on hantad.com?
Yes. Our website uses 128-bit SSL encryption on every page, and all payments are
processed by PCI-DSS compliant providers, following the strictest international security
standards. Your full card number is never accessible to Hantad — we only see your
billing/shipping details, order details, and the last 4 digits of your card.
Are your products authentic and as shown on the website?
Yes. Every product on hantad.com is exactly what we ship — we use real product
photography, accurate descriptions, and transparent pricing. We do not use misleading
images or deceptive claims. If what you received differs from what was described, contact us at support@hantad.com and we'll make it right.
For any question, you can also reach us through our Contact page.
Contact Information
Store name: Hantad
Company name: Drissi Ayoub
Company number: 908 537 053
Warehouse Address: 45 Sheffield Street, Manchester, Greater Manchester, M1 2ND, United Kingdom
Company Address: 14 Rue des Pâquerettes, Plobsheim, Bas-Rhin, 67115, France
Email: support@hantad.com
Phone number: +447988578185
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 6pm (GMT+0:00 London) Saturday and Sunday: Closed