Shipping policy

Shipping Policy

Last Updated: April 22, 2026

At Hantad, we are committed to providing reliable and efficient delivery to customers throughout the United Kingdom. This Shipping Policy explains our order processing times, shipping costs, estimated delivery times, and other important delivery information.

1. Shipping Destination

We currently ship orders to addresses throughout the United Kingdom.

Shipping availability may vary for certain locations or products due to carrier or regulatory restrictions.

We currently do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or locations that are restricted by our shipping carriers.

2. Order Processing

Orders are generally processed within 2–3 business days, Monday through Friday, excluding UK public holidays.

Orders placed after our daily 6:00 PM GMT order cutoff time will be processed on the next business day.

During holidays, promotional periods, or periods of unusually high order volume, processing may take longer. If there is a significant delay affecting your order, we will contact you using the contact information provided with your order.

3. Shipping Cost

We currently offer free standard shipping on all orders with no minimum purchase requirement.

There are no additional standard shipping charges for eligible deliveries within our current UK delivery area.

4. Delivery Time

Once your order has been processed, standard delivery generally takes 4–9 business days.

Estimated Overall Delivery Time

Order Processing: 2–3 business days
Transit Time: 4–9 business days
Order Cutoff Time: 6:00 PM
Time Zone: GMT (London)

Delivery estimates are provided for guidance and are not guaranteed delivery dates. Delivery may occasionally take longer due to carrier delays, severe weather, public holidays, or other circumstances outside our reasonable control.

5. Tracking Information

When tracking information is available for your order, we will provide it to you by email after your order has been shipped.

You can use the tracking information provided to monitor the progress of your shipment.

If you have not received your tracking information within a reasonable period after your order has been shipped, please contact us at support@hantad.com

Warehouse Address: 45 Sheffield Street, Manchester, Greater Manchester, M1 2ND, United Kingdom

6. Failed Delivery and Incorrect Address

Please make sure that your shipping address is complete and accurate when placing your order.

If a package cannot be delivered because of an incorrect, incomplete, or invalid shipping address provided by the customer, or because the customer is unavailable to receive the package, the shipment may be returned to us.

If the package is returned to us, we will contact you to determine the next steps.

If a new shipment is required because the customer provided an incorrect or incomplete address, additional shipping charges may apply.

7. Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or has not arrived within the expected delivery timeframe, please contact us at support@hantad.com

For packages damaged during transit, please contact us as soon as possible and provide your order number and, when requested, photographs of the damaged package and product.

We will work with the appropriate shipping carrier to investigate the issue and determine the appropriate resolution.

If you receive an incorrect, damaged, or defective product, please also refer to our Return & Refund Policy for information about replacement, return, and refund options.